Customs Clearance Issues

All imported merchandises are subject to Customs clearance in every country.

According to our general terms and conditions, you place an order from and we will fulfill your order. But you had better to find out the clearance requirements in advance apply in that country, including taxes and policies, etc.

With over 2 years’ experience, we can confirm that over 99.9% of shipments from are no issue about Customs clearance. Even if there is a case due to delay in Customs, the merchandises also are released and delivered successfully. Because the clearance is handled professionally by the shipping company and is an experienced provider with correct shipping documentation and compliant products and packaging.

It is known that all imported merchandises will pass through Customs, and the Customs have the right to hold and inspect your merchandise according to their policies.

Every country's Customs has different policies, and these policies depends on different occasions, more examples you can check:

...from port to port
...from day to day or from one Custom's staff member to another
...depending on the volume of packages requiring clearance on any particular day
...depending on the security levels and political climate of the moment
...depending on the package shipment method
...depending on the package origin
...depending on the package, weight, shape, packing, size, profile, x-ray results, etc
...depending on the package contents
...depending on the declared or assessed valuation of the package contents
...depending on the paperwork accompanying the shipment
...depending on random inspection timetables or scheduled batch checks for particular criteria

As the importer, you will be responsible for customs duty and any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any case.

If drop shipping, it is important to note that the consignee is your customer, and therefore they will be liable for any assessed import duties, sales taxes, or issues arising from Customs inspection.

In most countries, depending on the category of merchandise imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer and you can find detailed notes from here.

In the Case Of a Customs Hold will contact you to discuss the issue openly.

You will typically be required to communicate directly with your country's Customs, or contact them via your courier company. If additional documents are required, will do our best to provide the documents to you and support the merchandise clearance.