Help and Supports!

Product FAQs

We're here and ready to help!

New User Guide

  • How to Pay? Unavailable by PayPal?
  • Guarantee for All Products?
  • Who is

After-sale Service

  • How to Cancel an Order before Payment and after Payment?
  • Instructions for Returning Faulty Goods
  • How to Solve the Problems While Using the Products I Ordered?
  • Who is Responsible for Product Damage or Loss during Transit?

Shipping & Delivery

  • Why Can't I Choose My Desired Courier?
  • Can You Ship To My Country?
  • How to Save on Shipping?

Taxes, Customs & Duties

  • Customs Clearance Issues
  • The Tax You Need to Pay
  • Why I was asked for "CPF" number? (Brazil Customers)
  • In the Case Of a Customs Hold
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